Refund Policy

Effective: 2026-07-10Last updated: 2026-07-10

Refund Policy

This Refund Policy applies to refund rules when you purchase subscriptions, credits packages, membership services, or other digital services on idoli.ai.

Please read this Policy carefully before making a purchase. Completing a purchase means you understand and agree to this Refund Policy.

1. Scope

This Refund Policy applies to:

  • Monthly subscriptions;
  • Annual subscriptions;
  • Credits packages;
  • One-time service purchases;
  • Membership benefits;
  • Other digital content or digital services.

If you purchase through a third-party platform, such as the Apple App Store, Google Play, PayPal, Stripe, or another payment channel, refunds may also be subject to that third-party platform's rules.

2. General Principles

idoli.ai provides digital content and AI generation services. Because AI generation services incur computing costs, refunds are generally not available once credits have been consumed or content has been successfully generated.

We will handle refund requests within a reasonable scope, but we do not guarantee that all payments are refundable.

3. Eligible Refund Situations

You may contact us to request a refund in the following circumstances:

  1. This is your first purchase of a subscription or credits package;
  2. You submit your request within 7 days of purchase;
  3. You have not made substantial use of the Services;
  4. You have not violated the Terms of Service, Content Policy, or Copyright Policy;
  5. Your order does not involve fraud, unauthorized payment use, abnormal payment activity, or abuse.

Whether a refund is approved is determined by idoli.ai based on actual usage, order records, consumption records, and risk assessment.

4. Non-Refundable Situations

The following situations are generally not eligible for refunds:

  1. Credits that have already been consumed;
  2. Successfully generated images, videos, or characters;
  3. Subjective dissatisfaction with generation results;
  4. Incorrect prompts entered by the user;
  5. Poor generation results caused by low-quality uploaded materials;
  6. Selection of the wrong plan where the Services have already been used;
  7. Failure to cancel a subscription before automatic renewal;
  8. Account restriction, suspension, or termination due to violation of the Terms of Service or Content Policy;
  9. Malicious refunds, frequent refunds, abuse, fraud, or other exploitative behavior;
  10. Orders purchased using stolen cards, compromised accounts, or abnormal payment methods;
  11. Requests submitted after the refund application deadline;
  12. Fees that third-party payment platforms expressly do not support refunding.

5. Generation Failures and Credits Compensation

If a generation fails, credits are deducted more than once, or generation results cannot be delivered due to a system failure on idoli.ai's side, you may contact customer support.

After verification, we may handle the matter in one of the following ways:

  • Restore the corresponding credits;
  • Issue additional credits;
  • Extend the subscription period;
  • Provide a refund in special circumstances.

Refunds are generally not available if the generation failure was caused by:

  • Input content violating the Content Policy;
  • Uploaded materials not meeting requirements;
  • User network interruption;
  • User-initiated cancellation of generation;
  • Third-party model or service restrictions;
  • User device or browser issues;
  • User error.

6. Subscription Cancellation

You may cancel your subscription at any time.

After cancellation, you will generally continue to have access to subscription benefits until the end of the current billing period. Canceling a subscription does not automatically trigger a refund.

If you do not want your subscription to renew automatically, you must cancel before the next billing date. Renewal charges resulting from failure to cancel are generally non-refundable.

7. Annual Subscriptions

Annual subscriptions are usually offered at a discounted price. Unless required by applicable law or determined otherwise by idoli.ai, annual subscriptions are generally not eligible for pro-rata refunds for remaining months after purchase and use.

If you request a refund within 7 days of purchase and have not made substantial use of the Services, idoli.ai may consider the request at its discretion.

8. Refunds After Account Suspension or Termination

If your account is restricted, suspended, or terminated for any of the following reasons, idoli.ai generally does not provide refunds:

  • Generating or uploading violating content;
  • Infringing third-party rights;
  • Abusing free quotas;
  • Fraudulent payment;
  • Malicious refunds;
  • Use of automated scripts;
  • Abuse of Affiliate or promotion mechanisms;
  • Other violations of platform rules.

9. How to Request a Refund

To request a refund, please email:

support@idoli.ai

Please include:

  • Registered email address;
  • Order number;
  • Purchase date;
  • Purchased item;
  • Reason for refund;
  • Relevant screenshots or error records, if any.

We generally process refund requests within 5 to 10 business days. The actual time for funds to appear depends on the payment processor, card issuer, or third-party platform.

10. Chargebacks and Payment Disputes

If you have questions about an order, please contact idoli.ai customer support first. Initiating a chargeback or payment dispute without prior communication may result in account restriction or suspension.

If an order involves fraud, unauthorized payment use, or abuse, we reserve the right to restrict the account, cancel services, deny refunds, and pursue available remedies.

11. Policy Updates

idoli.ai may update this Refund Policy from time to time. The latest date will be displayed on this page after an update.