Privacy Policy

Effective: 2026-07-10Last updated: 2026-07-10

Privacy Policy

idoli.ai respects and protects user privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information, and the rights you have with respect to your personal information.

By using idoli.ai, you understand and agree to the data processing practices described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Services.

1. Scope of This Policy

This Privacy Policy applies to personal information we collect and process when you access or use the idoli.ai website, applications, AI generation services, character management features, subscription services, APIs, customer support, marketing activities, and other related services.

This Policy does not apply to third-party websites, applications, or services. Even if such third-party services are linked to or integrated with idoli.ai, their privacy practices are governed by their own privacy policies.

2. Information We Collect

We may collect the following types of information.

2.1 Account Information

When you register for or log in to idoli.ai, we may collect:

  • Email address;
  • Username;
  • Account ID;
  • Login method;
  • Avatar;
  • Country or region;
  • Language preference;
  • Registration time;
  • Login records;
  • Account status.

2.2 Payment and Transaction Information

When you purchase a subscription, credits package, or other paid service, we may collect:

  • Order number;
  • Purchased item;
  • Subscription plan;
  • Payment status;
  • Billing cycle;
  • Invoice information;
  • Refund records;
  • Transaction information returned by payment processors.

idoli.ai generally does not directly store full bank card numbers, credit card numbers, or payment passwords. Such payment information is usually processed by third-party payment processors, such as Stripe, PayPal, Apple, Google, or other payment providers.

2.3 User Uploads and Generated Content

When you use AI generation services, we may collect and process:

  • Prompts;
  • Text descriptions;
  • Uploaded images;
  • Uploaded videos;
  • Reference images;
  • Character names;
  • Character avatars;
  • Character settings;
  • Character descriptions;
  • Generated images;
  • Generated videos;
  • Generation history;
  • Saved or favorited content;
  • Download records;
  • Edit records;
  • Content moderation records.

This information may include personal information, likeness information, or other sensitive content. Please do not upload content you are not authorized to use, and do not upload sensitive information you do not wish to have processed.

2.4 Technical and Device Information

When you access or use idoli.ai, we may automatically collect:

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Screen resolution;
  • Device identifiers;
  • Network status;
  • Access time;
  • Page view records;
  • Click behavior;
  • Referring pages;
  • Error logs;
  • Performance logs;
  • Crash reports;
  • Language and region settings.

2.5 Cookies and Similar Technologies

We may use cookies, pixels, SDKs, local storage, device identifiers, and similar technologies to enable login, preference settings, analytics, advertising attribution, fraud prevention, and service optimization.

For details, please see idoli.ai's Cookie Policy.

2.6 Customer Support and Communications

When you contact us, submit a report, request a refund, file an infringement complaint, or participate in a survey, we may collect:

  • Your name or nickname;
  • Email address;
  • Message content;
  • Attachments;
  • Order information;
  • Account information;
  • Complaint or appeal materials;
  • Communication records.

2.7 Information from Third Parties

If you log in through a third-party account or access idoli.ai through a partner channel, we may receive from the third party:

  • Third-party account ID;
  • Email address;
  • Username;
  • Avatar;
  • Profile information within the scope of authorization;
  • Promotion source;
  • Affiliate attribution information;
  • Advertising campaign information.

3. How We Use Information

We use the information we collect for the following purposes:

  1. Creating, verifying, and managing your account;
  2. Providing AI image, video, and character generation services;
  3. Saving your characters, assets, and generation history;
  4. Processing subscriptions, orders, credits consumption, and refunds;
  5. Providing customer support;
  6. Handling reports, infringement complaints, and appeals;
  7. Conducting content safety review;
  8. Preventing fraud, abuse, attacks, unauthorized payment use, and policy-violating generation;
  9. Improving generation quality, product experience, and service stability;
  10. Analyzing how users use the Services;
  11. Sending service notices, system updates, and security alerts;
  12. Sending marketing communications where you have consented or where permitted by law;
  13. Fulfilling legal obligations;
  14. Protecting the rights and safety of idoli.ai, users, partners, and the public.

4. User Content and Model Training

User-uploaded prompts, images, videos, reference images, character settings, and generation outputs may be used for:

  • Providing generation services;
  • Saving generation history;
  • Conducting content safety review;
  • Troubleshooting generation failures or technical errors;
  • Preventing abuse, unlawful generation, and fraud;
  • Improving service quality and user experience.

idoli.ai currently intends to adopt the following privacy protection approach:

Unless otherwise expressly stated or with your consent, idoli.ai will not use your private uploads, private prompts, non-public character settings, or non-public generation outputs to train public models.

If we plan to change this approach in the future, we will update this Privacy Policy and, where necessary, provide notice, choice, or opt-out mechanisms.

5. How We Share Information

We do not sell your personal information without a legitimate basis. We may share necessary information in the following circumstances.

5.1 Service Providers

We may share necessary information with third parties that help us provide the Services, such as:

  • Cloud service providers;
  • AI model providers;
  • Image and video storage services;
  • Payment processors;
  • Email service providers;
  • Customer support systems;
  • Analytics services;
  • Advertising attribution services;
  • Content safety review services;
  • Anti-fraud services.

These service providers may process information only to the extent necessary to provide services to idoli.ai.

5.2 Affiliates

We may share necessary information with idoli.ai affiliates for unified account systems, service support, security management, product improvement, and compliant operations.

5.3 User-Initiated Sharing

If you actively make Generated Content public, publish it, or share it, other users or the public may view, save, copy, or forward that content. Please exercise caution before publicly sharing content that contains personal or sensitive information.

5.4 Legal and Security Reasons

Where we believe it is necessary, we may disclose information to law enforcement, regulators, courts, rights holders, payment institutions, or other relevant parties in order to:

  • Comply with legal obligations;
  • Respond to lawful requests;
  • Handle infringement complaints;
  • Prevent fraud or security risks;
  • Protect user or public safety;
  • Enforce our Terms of Service and policies.

5.5 Business Transactions

If idoli.ai is involved in a merger, acquisition, financing, asset transfer, reorganization, or similar transaction, user information may be transferred as part of that transaction. We will require the recipient to continue processing personal information in accordance with reasonable privacy protection standards.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy.

In general:

  • Account information is retained until the account is closed or deleted;
  • Order and payment records are retained in accordance with legal, financial, tax, and audit requirements;
  • User uploads and Generated Content are retained according to user settings, product features, and storage rules;
  • Security logs and risk-control records may be retained for a reasonable period;
  • After you delete your account, we will delete or anonymize relevant information within a reasonable period.

However, certain information may be retained for a longer period in the following circumstances:

  • Legal, tax, or compliance requirements;
  • Dispute resolution;
  • Anti-fraud and security audits;
  • Infringement complaints or legal requests;
  • Preventing banned users from re-registering or abusing the Services.

7. Data Security

We implement reasonable technical and organizational measures to protect personal information, including access controls, encrypted transmission, permission management, log monitoring, and security review.

However, no internet service can guarantee absolute security. You should also safeguard your account password and not share login credentials with others.

8. International Data Transfers

idoli.ai provides Services to users worldwide. Your information may be stored or processed on servers located outside your country or region.

We take reasonable measures to protect data transferred across borders. For the European Union, the United Kingdom, or other regions with special cross-border transfer requirements, we endeavor to use applicable data protection mechanisms.

9. Your Rights

Depending on the laws of your region, you may have the following rights:

  • Access your personal information;
  • Correct inaccurate information;
  • Delete your personal information;
  • Download or export your data;
  • Withdraw consent;
  • Object to or restrict certain processing;
  • Unsubscribe from marketing emails;
  • Manage cookie preferences;
  • Close your account;
  • Lodge a complaint with a supervisory authority.

You may exercise these rights through account settings or by contacting us. To protect account security, we may need to verify your identity.

10. Marketing Communications

If you agree to receive marketing communications, we may send you product updates, promotional offers, tutorials, or other promotional information by email or other means.

You may unsubscribe at any time using the unsubscribe link in an email or by contacting us. Even if you unsubscribe from marketing communications, we may still send you necessary service notices, such as order confirmations, account security alerts, or policy updates.

11. Children's Privacy

idoli.ai does not provide Services to children under 16 and does not knowingly collect personal information from children under 16.

If we discover that we have inadvertently collected personal information from a child under 16, we will delete it as soon as reasonably possible. Parents or guardians who believe a child has provided personal information to us may contact us to request deletion.

12. Third-Party Links

idoli.ai may contain links to third-party websites, plugins, payment channels, or social media platforms. Third-party services are not governed by this Privacy Policy. Please review their privacy policies before using third-party services.

13. Updates to This Policy

We may update this Privacy Policy based on product, legal, or operational needs. The updated policy will be posted on the website with the date of update.

If an update involves material changes, we may notify you by email, in-product notice, or other reasonable means.

14. Contact Us

If you have any questions about this Privacy Policy or our handling of personal information, please contact us at:

Privacy email: privacy@idoli.ai
Support email: support@idoli.ai